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How to Communicate with Declined Customers

In a world where nearly anything can be bought with a click, the best way for businesses to differentiate themselves is making the shopping experience as smooth and easy as possible. It’s why retailers offer omni-channel fulfillment and try to minimize friction. A fraud solution that instantly approves good orders and reduces false declines can […]

A Field Guide to Boosting Omnichannel Success Through BOPIS

In their attempts to compete with online-only merchants, many brick-and-mortar merchants focus on building their digital operations and offerings. They see it as the key to omnichannel success. While a robust online footprint is critical for competitiveness, it’s not a panacea. By concentrating solely on what they lack, these brick-and-mortar merchants are losing sight of […]

Best Fraud & eCommerce Events to Attend in 2019

Ecommerce conferences, just like the eCommerce business-scape, have evolved considerably. On the heels of the global ascent of online shopping, new types of hybrid events are appearing: from traditional trade shows to more business-to-business meeting formats, and most of all – retail events that reflect the symbiotic relationship between eCommerce and brick-and-mortar. For a retailer, […]

Five Ecommerce & Fraud Trends to Expect in 2019

In 2018 eCommerce evolved in some directions we expected… and others we didn’t. The holiday season rewrote the record books again – Black Friday sales in the US were up 23.6%, and, as of writing this, it looks like holiday season volume as a whole rose 20%. Regarding our cryptocurrency prediction, while bitcoin captured headlines last year, it had little […]

Fraud or Not? Three Evolving Order Types

Fraudsters are constantly looking to exploit vulnerabilities in eCommerce. They try a number of different approaches (“attack vectors”), and if one is proven effective, they exploit it until it’s discovered and the vulnerability closed. Fraudsters are ever-evolving, and, in order to stay ahead of them, merchants must stay abreast of the latest forms of eCommerce […]