A Crisis of Confidence: Findings from the eConfidence Survey

June 16, 2021

This report reveals a dramatic difference between how retailers and consumers view the threat of eCommerce fraud and who they say is to blame. It is based on a recent survey of 4,000 consumers and 400 retailers across the UK, France, Germany and the US. Read the report to learn how fraud impacts customers' confidence in eCommerce, their loyalty to businesses, and merchants' bottom line.

In this report: 

  • How many consumers fell victim to fraud in eCommerce over the past 12 months and do they think merchants are doing enough to protect them?
  •  What impact do various types of eCommerce fraud have on merchants' revenue and do they feel confident in their ability to manage fraud effectively?
  • Where is the disconnect between merchants and shoppers most dramatic, and what can merchants do to bridge the gap?
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