Customer Experience
Merchants have invested heavily in their mobile offerings, from creating their own apps to optimizing their websites for better browsing experiences. However, there is one part of this type of customer journey that merchants commonly fail to optimize: the mobile-order fraud-review system. Why does this matter? In short, it ruins a major source of traffic … Continued
Ever since parents started sneaking broccoli into mac and cheese, fraud has been a problem in the world of food. Unfortunately, the fraud dilemma has not only evolved with the times, it’s also grown up to have some very adult consequences. Today, fraud makes all the ways that customers shop rife with peril and frustration, … Continued
With unlimited access to information, the proliferation of distribution channels, and the abundance of choices right at their fingertips, modern consumers have never been so influential on how business gets done. Customer-centricity is here to stay, and companies unable to provide exceptional experiences to their customers won’t survive. This blog post examines how frictionless eCommerce … Continued
