Forrester indicates that 27% of brands improved their CX Index score in 2020 – a notable jump. But the crisis made clear the gap between customer experience leaders and the laggards: 70% of the most digitally mature companies significantly outpaced their competition. To build up resilience and drive recovery in the long run, eCommerce merchants must […]
eCommerce Expansion
eCommerce Expansion
Why Merchants Need Buy Now, Pay Later Now
Buy Now, Pay Later (BNPL) has quickly become a popular online payment option. According to a PYMNTS report, Millennials and Gen-Z will spend 44% and 72% more on orders if BNPL is available as an option. To capitalize on this growth, one in three eCommerce retailers are expected to offer some type of BNPL payment […]
eCommerce Expansion
APMs Are Taking Over Europe
Across Europe, payment preferences are shifting to accommodate the consumer demand for simpler checkout experiences. As a result, alternative payment methods (APMs), such as eWallets and Buy Now Pay Later (BNPL), are becoming more popular throughout the region. Part of this is due to a growth in mobile commerce – more than one-third of eCommerce […]
eCommerce Expansion
The Ticket to High-End Fashion Recovery
Through the pandemic, China has proven to be the most resilient and fastest growing market in high-end fashion. The primary driver of that growth is the Chinese luxury shopper who has shifted their spending to eCommerce in the local market now that travel restrictions prevent them from shopping high-end abroad. Furthermore, new research predicts that […]
eCommerce Expansion
European eCommerce: Promoting Resilience in a Disrupted Market
European eCommerce began 2020 poised for continued accelerated growth – and then the pandemic hit, thrusting eCommerce into the spotlight. Now more than ever is the time for merchants operating in Europe to meet customers’ increasingly sophisticated expectations, and provide a consistent experience across channels and borders. Our European eCommerce Report, Promoting Resilience in a […]
eCommerce Expansion
CNP Fraud: The Obstacle Chinese Merchants Need to Overcome
The Golden Age of China’s eCommerce export boom has been ushered mostly via popular marketplaces like Ali Express and JD. China’s success, and its appeal for global eCommerce merchants is a no-brainer: it’s the largest eCommerce market in the world, backed by a rapidly growing economy, a state-of-the-art manufacturing sector, and a new generation of […]
eCommerce Expansion
Online Fashion Sales: The Bottom Line
Fashion is a fickle business – but one trend that’s set to remain in style for the foreseeable future is shoppers’ penchant for buying apparel online. In 2018, clothing and footwear were the most commonly purchased online goods, while eCommerce transactions are expected to make up 36% of total fashion retail by 2022. Of course, […]
eCommerce Expansion
Sticking a Fork in the Food Retail Industry’s Online Fraud Problem
Ever since parents started sneaking broccoli into mac and cheese, fraud has been a problem in the world of food. Unfortunately, the fraud dilemma has not only evolved with the times, it’s also grown up to have some very adult consequences. Today, fraud makes all the ways that customers shop rife with peril and frustration, […]
eCommerce Expansion
The Age of eCommerce Is Just Beginning. Are You Ready for It?
By now, we’re all familiar with the promise of eCommerce and mCommerce. Today’s busy, multi-tasking, on-the-go consumer can make all kinds of purchases while walking the dog, sitting in a boring meeting, or (gasp!) driving a car. But, despite that promise, global shopping patterns haven’t quite caught up. In fact, the digital retail economy is […]