Customer Experience
Refund abuse is a growing issue that impacts both customer experience and profitability, often falling squarely on your frontline agents. Who, unfortunately, are often not equipped with the necessary tools to take on this policy abuse.
Discover how adaptive fraud prevention and identity-intelligence tools can empower your CS and CX teams to deliver exceptional service, fight refund abuse, and turn interactions into a loyalty driver.
The holiday season is a golden stretch for grocers. From last-minute must-haves to full pantries, the rush is on. Reports show that groceries are among the top spending priorities for consumers this holiday season. With a noticeable shift toward essential goods over discretionary items, shoppers are focusing their budgets on necessities. This trend suggests that … Continued
Anyone who’s tried to buy online tickets to a hot sports event or sure-to-sell-out concert knows how fraught the experience can be. You’re bombarded with options, and it can be hard to tell legit sources from shady ones. You want to buy from the venue, the team, or a reputable broker, but who’s who? And … Continued
Imagine losing a loyal customer not because of a deliberate choice but due to a false fraud flag.
While PSD2 intends to protect consumers from card-not-present (CNP) fraud and safeguard the European digital payment infrastructure, the directive is not without its checkout challenges. This blog explores PSD2’s impact on eCommerce merchant profitability. Challenge 1: Squandered revenue potential from false 3DS declines and unoptimized exemptions For merchants, balancing superior customer experiences with PSD2’s narrow … Continued
Return policy abuse is on the rise, but existing fraud prevention tools simply weren’t designed with this challenge in mind—until now. Riskified’s Eyal Elazar, Senior Director of Product Marketing, and Joe Gelman, Product Marketing Manager for Policy Protect, offer their expert advice on how retailers can protect their bottom line and realize the true promise … Continued
The world is at a turning point as it exits an era of digital transformation. Ecommerce is still on a growth trajectory and is estimated to reach $8.14 trillion in global revenue by 2026 despite the hits it took in 2022. However, faced with rising energy and goods prices due to rising geopolitical tensions, global … Continued
A new survey reveals that consumers are taking advantage of retailers’ policies to obtain goods through fraudulent returns, wardrobing, coupon fraud, and more. In early November 2022, Riskified surveyed 1,000 U.S. eCommerce shoppers about their attitudes toward retail return fraud or policy abuse. Consumers answered if they had ever done any of the following actions … Continued
