Customer Experience

The Merchant’s Guide to Payment Decline Decisions

Payment authorization failures give merchants such a headache, costing them loyal customers and $600 billion in revenue. It’s not a problem easily solved, because merchants have only limited control over authorization decisions. The vast majority of declines are made by card issuers and payment gateways. Merchants have a difficult time understanding the root of the […]

Fulfillment Will Matter in 2021. Are You Ready?

Fulfillment has become a top priority for customers. According to Shopify, 67% of U.S. consumers expect either same-, next-, or two-day delivery. Click-and-collect commerce is also on the rise and is forecast to top $64 billion in 2021. Around the world, businesses are prioritizing fulfillment to meet this demand – evident in the arms race […]

3 mCommerce Trends To Watch in 2021

Traditionally, customers preferred browsing shops on mobile but completing purchases on desktop. Now, that monetization gap is closing as new technologies make mobile shopping more streamlined and widely accessible. It’s early 2021, and most of the world is still living in a pandemic state, with both customer behavior and business planning already greatly influenced. People […]

How Airlines Can Maximize Success in 2020

2020 will be a critical year for airlines. The COVID-19 pandemic wreaked havoc on the entire travel industry, bringing it to complete standstill in many places. While there’s no doubt the world will recover and normal life will resume, it’s difficult to assess when this will happen, and what the economic outlook will be. Our […]