Podcast
Ecommerce policy abuse presents a $100 billion catch-22 for merchants. In a survey of 300+ merchants globally, the vast majority of respondents reported they can’t compete without offering generous policies and promotions — yet those same generous policies invite costly abuse. The key challenge in handling policy abuse is identifying the “who” behind the order … Continued
In the eCommerce world as in life, Q4–the “golden quarter”, as it’s often known–is responsible for about a third of merchants’ annual revenue, with a steep increase in sales and an influx of new customers. But after every high comes the hangover, with an overwhelming flood of remorseful buyers, conniving resellers, and just plain opportunists. … Continued
The holiday season is finally here, and eCommerce is positioned for double-digit growth YoY yet again. But along with an influx of shoppers, merchants are getting ready to take on never-before-seen challenges, from navigating the global supply chain crisis to striking a delicate balance between in-store and online channels. In the latest episode of … Continued
Since early 2020, the COVID pandemic has thrust airlines into turbulence, with global air travel nearly slowing to a halt. More than a year later, it seems the travel industry is ready to take off again, but the journey ahead is long: according to the International Airline Transport Association’s (IATA) forecast, the industry is … Continued
Every autumn, our Insights team combs through piles of data to try to come up with an analysis of consumer trends for the upcoming holiday season. This year, however, poses some obvious challenges. In the latest episode of our podcast, Emilie Grunzweig, Director of Insights, walks us through how she approached this task in … Continued
Design, according to our head designer Tom Reznikov, is about communication. “Whatever you’re creating has to communicate, has to hold a message”. But how can abstract concepts like machine learning and payment flows be communicated visually? For the latest episode of The Full Cart, we sat down with Tom to understand the potential – … Continued
In the year 2020, it wouldn’t be an exaggeration to say that we all have a newfound understanding of the importance of adaptability. These days, it’s up to each individual and business to be quick and flexible in the face of a changing reality. As a company born in the volatile fraud ecosystem, Riskified … Continued
How do you tell a fraudulent transaction from a legitimate one? Most times, only a thin line separates the two. And as fraudsters become more sophisticated, they can mimic good customers to a greater degree of success. To better understand online fraud, Riskified’s analysts review countless eCommerce transactions a day. Their expertise helps them … Continued
Omnichannel shopping flows are widely recognized as the keystone of a good customer experience. Merchants understand that the ability to decide where, when, and how to start and end a shopping journey has become a common customer expectation. So common, in fact, that failing to cater to it can push customers to the competition. … Continued