Chargeback management
In-store transactions are often perceived as lower risk compared to online card-not-present purchases. EMV chip cards, card-present authentication, and protections from card networks and processors create a sense of security that can make additional fraud tools appear unnecessary, expensive, or even disruptive to the checkout experience. What’s more, because effective fraud protection stops fraudulent transactions … Continued
The ecommerce landscape is no stranger to change, but the recent wave of account terminations by Shopify Payments due to Visa Acquirer Monitoring Program (VAMP) compliance has left many ecommerce stores scrambling for answers, new payment solutions, and questioning how to safeguard their businesses from future risks. At Riskified, we understand the challenges merchants face … Continued
The recent updates surrounding VAMP have sparked plenty of debate and, frankly, a fair amount of confusion among merchants and industry professionals.
How do you solve a 2024 problem with 2019 tools and resources? Sadly, that’s the reality facing merchants today when it comes to chargebacks. Global chargeback volume has soared in the last five years and is set to reach $165 billion in 2024, compared to about $72 billion pre-pandemic in 2019. While rates have risen, … Continued
Let’s face it: Chargebacks can be an operational nightmare for ecommerce, stemming from the increasing complexity of customer shopping habits and the pandemic-related surge in online sales. Not only do you face the challenge of processing high volume, but you also deal with compiling compelling evidence from widely disparate systems — it’s an impossible situation … Continued
No online merchant will be surprised to hear chargebacks are rising. In the last year alone, more than three out of four customers in the United Kingdom and United States filed a chargeback — an all-time high. The global volume of chargebacks is expected to reach $165B in 2024. During the COVID pandemic, chargebacks became … Continued
Fraud managers and analysts know how much work it can take to win a chargeback dispute. In addition to curating evidence, analysts spend their time manually consolidating and organizing data, divvying up work, formatting and submitting evidence, and tracking status. And when you want to track overall program performance, there’s more manual work ahead of … Continued
