Merchants selling online are, for better or worse, at the mercy of banks. Over 60% of all online transactions are conducted with a card, for which merchants must pay processing fees, and assume fraud liability. While these expenses are often offset by card users buying more, card transactions introduce a hidden danger that can hurt […]
Recouping lost revenue
Recouping lost revenue
How Maximizing the Use of the TRA Exemption Will Minimize the Revenue Hit of PSD2
If you’re reading this from anywhere within the EU, then you’ve probably heard about the updated Payment Services Directive (aka – PSD2). PSD2 is going to change how European customers, merchants and banks interact. We’ll have much more to say about it in the future, but, for now, we want to turn the conversation to […]
Recouping lost revenue
Decoding the Changing eCommerce Market in 2019: Inside Riskified’s Shopping and Fraud Behavior Report
At Riskified, our work centers on relationships with merchants. Our favorite conversations are the ones about how we can help them approve more orders, operate more efficiently, and fend off the threats of fraud and false declines. But, in order to gain some new insights for 2019, we recently turned our attention to U.S. consumers. […]
Recouping lost revenue
A Field Guide to Boosting Omnichannel Success Through BOPIS
In their attempts to compete with online-only merchants, many brick-and-mortar merchants focus on building their digital operations and offerings. They see it as the key to omnichannel success. While a robust online footprint is critical for competitiveness, it’s not a panacea. By concentrating solely on what they lack, these brick-and-mortar merchants are losing sight of […]
Recouping lost revenue
The European False Declines Problem (And How To Fix It)
Ecommerce is a critical cog in the European economy, and growing in importance. In 2017, European online sales grew 11%, and in 2018 they will grow another 13%, resulting in an annual volume of $602 billion Euros. But there’s evidence that this online market has the potential for even more robust growth. According to a 2017 […]
Recouping lost revenue
Adjusting Anti-Fraud Measures To Hit Holiday Revenue Goals
The holiday season is widely recognized as one of the biggest online shopping periods of the year. eCommerce revenue from the upcoming year-end sales is predicted to be 13% higher than 2017. For merchants, it’s an incredible opportunity to bolster annual revenue over the course of just a month or two, and to dramatically grow their […]
Recouping lost revenue
Travel Merchant? False Declines Are Inflating Your Customer Acquisition Costs
Any good captain will tell you it’s impossible to acquire customers in a turbulent industry like travel without a good flight plan. For airlines and online travel agencies (OTAs), that’s where loyalty and frequent flyer programs, alliances and partnerships, fare sales and social outreach all come into play. But Facebook posts, low fares, and pretzel-filled […]
Recouping lost revenue
Marketing to Millennials? Don’t Let Subpar Fraud Management Get in the Way
Millennials — the first generation of digitally native consumers, or those born between 1980 and 2000 — are now the most populous group of consumers in the world. Their purchasing power is estimated to exceed $13 trillion worldwide by 2020, according to the Brookings Institute. US millennials are expected to spend the most on holiday shopping […]
Recouping lost revenue
False Declines in eCommerce: 5 Legit Shoppers You’re Rejecting
In 2017, the average merchant had roughly 1.5% of their revenue consumed by false declines. These are orders that are perfectly legitimate, but end up being canceled by merchants who either have strict rules in place, or are just uncomfortable with one or more data point in the order. So who are the people most […]