eCommerce businesses spend most of their budget on customer acquisition, focusing on getting consumers to hit the “buy” button. While failing to reach the proper target audiences in the appropriate channel tends to be one of the biggest factors contributing to acquisition leakage, another looming threat, the problem of payment declines, is often overlooked. According […]
Recouping lost revenue
Recouping lost revenue
Not OK, Boomer: Dangers Loom as Baby Boomers Flock to eCommerce
When COVID-19 forced us away from public spaces, eCommerce became a lifeline. Many baby boomers, previously steadfast in their preference for the in-store experience, had to quickly adapt to safely procure groceries and other necessities. As social isolation lingered, boomers grew more comfortable with online shopping. Now, having acquired the skill, it is likely that […]
Recouping lost revenue
Preempting Friendly Fraud: Disputing Chargebacks with the Power of AI
As businesses shutter their doors due to the COVID-19 pandemic, consumers across the globe are staying indoors and focusing on essentials. People are turning to eCommerce for food, home improvement supplies and gym equipment, which puts strain on fulfillment resources that are already limited. At the same time, non-essentials, such as clothing and accessories, are […]
Recouping lost revenue
Protecting Your eCommerce Revenue During The Coronavirus Pandemic
Earlier this month, the World Health Organization officially declared Coronavirus a worldwide pandemic – and seemingly sent everything into hiatus. Seemingly, that is, because with nearly 3 billion people around the globe under COVID-19 lockdowns, many are turning to online shopping to fill their basic needs. A few months ago, we could have said consumer […]
Recouping lost revenue
The New & Improved Riskified Cost of Fraud Calculator
Many of the conversations Riskified has with eCommerce merchants revolve around quantifying the impact of CNP fraud on their online business. It’s a tricky thing to figure out. There are chargebacks, sure, but then there are the costs associated with preventing fraud, like detection tools and operational expenses. And most hard to measure are false […]
Recouping lost revenue
Banks are Making Mistakes and You’re Paying the Price
Merchants selling online are, for better or worse, at the mercy of banks. Over 60% of all online transactions are conducted with a card, for which merchants must pay processing fees, and assume fraud liability. While these expenses are often offset by card users buying more, card transactions introduce a hidden danger that can hurt […]
Recouping lost revenue
Maximizing TRA Exemptions To Minimize the PSD2 Revenue Hit
If you’re reading this from anywhere within the EU, then you’ve probably heard about the updated Payment Services Directive (aka – PSD2). PSD2 is going to change how European customers, merchants and banks interact. We’ll have much more to say about it in the future, but, for now, we want to turn the conversation to […]
Recouping lost revenue
Decoding the Market: Inside Our Shopping & Fraud Behavior Report
At Riskified, our work centers on relationships with merchants. Our favorite conversations are the ones about how we can help them approve more orders, operate more efficiently, and fend off the threats of fraud and false declines. But, in order to gain some new insights for 2019, we recently turned our attention to U.S. consumers. […]
Recouping lost revenue
A Field Guide to Boosting Omnichannel Success Through BOPIS
In their attempts to compete with online-only merchants, many brick-and-mortar merchants focus on building their digital operations and offerings. They see it as the key to omnichannel success. While a robust online footprint is critical for competitiveness, it’s not a panacea. By concentrating solely on what they lack, these brick-and-mortar merchants are losing sight of […]