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Why refund fraud and policy abuse heats up in summer

For every type of fraud, there is a season. Gift card fraud, for example, rises around Mother’s Day, Valentine’s Day, and Christmas. Ecommerce fraud teams face a holiday hangover of chargebacks after the end-of-year gift-giving season. And policy abuse — including refund and returns, reseller, as well as promo and coupon fraud — tends to … Continued

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Human + machine: Winning chargeback management in 2024

Fraud managers and analysts know how much work it can take to win a chargeback dispute. In addition to curating evidence, analysts spend their time manually consolidating and organizing data, divvying up work, formatting and submitting evidence, and tracking status. And when you want to track overall program performance, there’s more manual work ahead of … Continued

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Riskified Cares nurtured solace, solidarity, and social good in 2023

As we reflect on the past year here at Riskified, it’s important to not only celebrate our accomplishments but also to acknowledge the challenges we encountered. For all of us connected to Riskified Cares, our Corporate Social Responsibility (CSR) initiative, global uncertainty shaped our work in 2023. We particularly felt the reverberations of civil upheaval … Continued

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Three remedies for fraud teams facing a big holiday hangover

Across the ecommerce organization, from marketers to webmasters, the post-holiday period brings high-fives and sweet relief. Everyone gets to recover a bit after the insanity of the Q4 shopping season.  Everyone except for fraud managers, that is. In the fraud prevention world, insanity season is just beginning. There’s a deluge of returns and the potential … Continued