What’s the biggest barrier to fighting returns abuse? Is it too-lenient policies? Last-mile delivery issues? Slow claims reviews? In Policy Abuse and Its Impact on Merchants, a new survey of more than 300 global ecommerce merchants by World Business Research (WBR), respondents pointed to a number of challenges:  One of the biggest problems isn’t the … Continued

Airlines have plenty of reason to celebrate this summer — travel continues to rebound, including a record-setting Memorial Day weekend in the United States. Riskified data confirms the trend, showing an overall 40% year-on-year growth in travel transaction volume for the first quarter of 2023.  Fraud, however, has also bounced back, largely tracking the increase … Continued

Customers have been trained to expect an easy and lenient return and refund experience — and merchants consider their generous policies an essential part of doing business. Unfortunately, those policies also make merchants vulnerable to policy abuse that can be extremely costly.  To identify policy abuse, merchants have to put in significant time and effort … Continued

Brands looking to establish long-term loyalty take a strategic approach with college students — the thinking goes like this: if you establish a relationship during those cash-strapped college days, you may gain a high-earning customer for life.  College students are not just a future market, they are also valuable right now, especially during the back-to-school … Continued