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In recent years, the global electronics market has grown exponentially based on technological advancements, shifting consumer preferences, and a growing desire for cost-effective, easy-to-use and high-performing products. This expansion has led to a rise in the distribution of fraudulent electronic goods, posing significant risks to ecommerce merchants. According to an analysis of Riskified data, 2023 … Continued
For every type of fraud, there is a season. Gift card fraud, for example, rises around Mother’s Day, Valentine’s Day, and Christmas. Ecommerce fraud teams face a holiday hangover of chargebacks after the end-of-year gift-giving season. And policy abuse — including refund and returns, reseller, as well as promo and coupon fraud — tends to … Continued
How do you solve a 2024 problem with 2019 tools and resources? Sadly, that’s the reality facing merchants today when it comes to chargebacks. Global chargeback volume has soared in the last five years and is set to reach $165 billion in 2024, compared to about $72 billion pre-pandemic in 2019. While rates have risen, … Continued
It’s easy to understand why everybody loves gift cards, especially the digital kind. So you won’t find it surprising that the number of card purchases and payments Riskified processed from merchants in 2023 was almost double the number processed in 2021. Unfortunately, the “everybody” who loves gift cards includes fraudsters. As liquid as cash, ill-gotten … Continued
Let’s face it: Chargebacks can be an operational nightmare for ecommerce, stemming from the increasing complexity of customer shopping habits and the pandemic-related surge in online sales. Not only do you face the challenge of processing high volume, but you also deal with compiling compelling evidence from widely disparate systems — it’s an impossible situation … Continued
Here’s a story about Chris, an honest consumer buying his partner a gift on your ecommerce site. Chris fills his cart and clicks to complete the purchase. Then, the unexpected happens. Chris’s card issuer refuses to authorize the transaction. Maybe Chris was shopping while on an overseas trip, the gift he chose was unusually pricy, … Continued
To understand fraud, it helps to understand how fraudsters think. And some of the most revealing conversations about fraudulent activity take place on the dark web, a hidden portion of the internet known for black-market trading. There, fraudsters express their views and freely exchange information about all kinds of ecommerce fraud. The dark web houses … Continued
Fraud managers and analysts know how much work it can take to win a chargeback dispute. In addition to curating evidence, analysts spend their time manually consolidating and organizing data, divvying up work, formatting and submitting evidence, and tracking status. And when you want to track overall program performance, there’s more manual work ahead of … Continued
As we reflect on the past year here at Riskified, it’s important to not only celebrate our accomplishments but also to acknowledge the challenges we encountered. For all of us connected to Riskified Cares, our Corporate Social Responsibility (CSR) initiative, global uncertainty shaped our work in 2023. We particularly felt the reverberations of civil upheaval … Continued